In the story below we see how important it is not lose equanimity even when faced with sudden disappointments or upsets. A true professional should attempt to convey his/her message in a neutral manner without ever being personally accusatory.
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Box of delight
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Scoop.it!
The evolution of the web from Web 1.0 to Web 2.0 and now to Web 3.0 can be used a metaphor of how education should also be evolving, as a movement based on the evolution from Education 1.0 to Educa... 
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Scoop.it!
The situation. We as a company did not feel we were being treated with any professional respect by our customers: we were being blamed for everything, we were always treated as lesser beings and now we were about to not be paid.
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