Why are people polite to computers? And why are they moved by flattery from a machine they know is spouting words at random?
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How do you see our interactions with devices evolving?
As technologies become more competent and as they speak like us -- as they use words and phrases the way we do -- we will see people responding much more socially and much more powerfully to technologies. There is no question that we will see much more tight reactions to technology. We’ll feel a much more emotional attachment to technology.
What does that mean for our relationships with each other?
One of the effects is it can impact the conversations we have with other people. We do see a great increase in people using their machines when they’re with other people -- they’re disconnected from the conversation, for lack of a better term.
Many people have healthy relationships with other people. But yes, there’s something very seductive about technologies that cause us to be distracted and to be de-emphasize our person-to-person relationships. Throughout history it has been that we feel people are healthier and do better when they have strong social connections. To the extent that those connections are no longer with each other but with machines, yeah, that’s worrisome. Certainly there’s been a dramatic de-emphasis in face-to-face communication. The importance of seeing you or hearing your voice when we communicate has declined.